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Seven ways to increase agent’s performance in call centers

  • On August 2, 2023
Increasing the performance of agents in call centers is crucial for delivering exceptional customer service and achieving business goals. Here are seven ways to enhance agent performance in call centers: 1 – Comprehensive Training. Provide thorough training programs to equip agents with the necessary skills and knowledge. Train them on product/service details, communication techniques, problem-solving, […]
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6 Ways to Cancel Microphone Noise

  • On July 22, 2024
Noise captured by the microphone can be frustrating as it affects the clarity and quality of the recorded or transmitted sound. Following are 6 ways to cancel the noise introduced by the microphone. Microphone malfunction Make sure there is no microphone malfunction. Microphone malfunctions can introduce various types of noise into the audio signal. Here […]
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Noisy Agents

  • On November 9, 2023
In call centers, noisy agents can have a significant impact on the quality of service provided to customers. Therefore, it is essential to identify and monitor them to ensure that they are meeting the standards set by the company. Here are some reasons why identifying and monitoring noisy agents is important: Customer experience (CX): The […]
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How to Blur Your Background

  • On July 10, 2023
Blurring the background during calls has become increasingly popular in recent times. It is an essential feature that enables users to obscure their background during phone calls, creating a more professional and private environment. Blurring the background allows users to focus more on the conversation, without any distractions from the environment. In summary, blurring the […]
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Audio Quality in an ABW environment

  • On July 5, 2023
What is an ABW work environment? ABW, or Activity-Based Workplace, is a flexible approach to work environment design that prioritizes employee autonomy and choice. In an ABW workspace, employees are not assigned fixed workstations, but instead have access to a variety of different work areas and resources, including private offices, collaborative spaces, and quiet zones. […]
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Monitoring, Visibility and Control

  • On July 5, 2023
In today’s digital world, monitoring and visibility are critical to controlling and managing systems and applications effectively. With the increasing complexity of IT infrastructure, it is essential to have a comprehensive monitoring and visibility strategy in place to detect and troubleshoot issues quickly. Monitoring provides real-time insights into the performance and health of various components […]
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Heat Map

  • On July 10, 2023
A heat map is a visualization technique that is using different colors to distinguish between the areas based on their heat. The heat can be any phenomenon that we are currently analyzing like: temperature in physics, precipitation in meteorology, birthrate in social science and infection rate in health science. In this post, our heat will […]
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Could-based noise cancelling software

  • On July 9, 2023
Audio filtering, like noise cancellation and echo cancellation, can be performed on the sending side (i.e. near-end), receiving side (i.e. far-end) or on the network. Each option has its own advantages and disadvantages. In this post, we will discuss the noise cancelling filtering and the cases when it is likely or recommended to perform it […]
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Echo Cancellation, Art or Science?

  • On July 9, 2023
Echo Cancellation is one of the most critical component that is required in order to be able and have a full-duplex phone communication. Echo Cancellation is not a “nice to have” component and trying to make a phone call without it can become a quality nightmare. In this post, we will summarize the different functionalities […]
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Noise Cancellation vs. Echo Cancellation

  • On July 10, 2023
Echo Cancellation is the process of cancelling echo that bounce back from the loudspeakers to the microphone. The main purpose of echo cancellation is to prevent the speaker from hearing himself/herself echoing back in a delay. Noise Cancellation is the process of removing from the captures signal background noise. Although the goal of both these […]
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