Featured Image

Noise Cancelling Headsets – the soft version

  • On March 19, 2020
What is required from a software to replace a noise cancelling headphone? In this post we will review the multiple functions of the noise cancelling headsets and discuss how they could be replaced by a software. Echo Cancellation Echo is one of the most disturbing source of noise. It appears when the audio that is […]
Read More
Featured Image

Bandwidth to cancel noise in call centers

  • On August 8, 2019
How much money are you loosing every day due to the noise in your call center? How many outbound sales calls fail since the customer is annoyed by the disturbing noise coming from your call center? How much effort needs to be invested to fix the inaccurate results of your speech-to-text engine that are caused […]
Read More
Featured Image

Skype for business and audio quality

  • On April 19, 2019
Skype for business is a very powerful and popular communication platform and is used by many organizations. Using Skype for business is both a convenient and economic way for collaboration. Skype is used by the employees to communicate both with fellow workers and also with people outside the organization. In this post we would like […]
Read More

The Importance of Audio Quality in Call Centers

  • On April 12, 2019
Background Telephony is the main (and usually the only) communication channel between Call Centers and their customers. The efficiency and quality of the telephony interactions between a Call Center and its customers is a key factor to the Call Center’s business success.  This efficiency and quality can be divided to two major categories: Information & […]
Read More
Featured Image

Noise during online courses

  • On November 22, 2018
The number of online courses has been increasing over the last years. Education institutes, including the most respectable universities, offer e-learning for an increasing share of their courses. Online training is also widely used by internal education centers in many organizations. Although e-learning is widely used world-wide, there are areas in which it is the […]
Read More
Featured Image

call center quality – noise cancellation

  • On August 29, 2018
  [EDITED] For an explanatory video please check the post on reducing noise in call centers. Background Call centers are crowded locations in which agents are sitting next to each other making phone calls to customers. As a result, these phones calls contain a lot of ambient noise that is caused due to the physical conditions […]
Read More
Featured Image

Cancel noise in cloud-based call centers

  • On August 1, 2018
Virtualization and cloud computing were the triggers for the emerging market of cloud-based call centers.  We see more and more vendors offering cloud-based contact center software. If you are looking for a proof that this is no longer a small niche, just take a look at the efforts that Amazon is investing in its new […]
Read More
Featured Image

Transcription in noisy call centers

  • On July 18, 2018
Today, modern call centers are deploying sophisticated software components to help them improve customer experience, increase productivity and comply with new regulations. One of the enablers for these new capabilities is the requirement to have a reliable and accurate analysis and transcription of the agent’s voice. Such analysis and transcription is used for many purposes […]
Read More
Featured Image

Noise reduction algorithms – PNR vs. RNR

  • On July 16, 2018
Background Recently SoliCall introduced the reference-based noise reduction (RNR). This new technology was added to our noise reduction portfolio which already contained profile-based noise reduction (PNR) and standard noise reduction.  Following the RNR introduction, we got requests to elaborate on the difference between PNR and RNR as they both use a profile/learning mechanism. In this […]
Read More