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Can Noise Cancellation Impact Call Authenticity?

  • On February 10, 2025
Audio processing filters like noise cancellation and accent neutralization are used in telephony in general and specifically in call centers to improve call quality and make communication more efficient. However, these technologies can also have unintended consequences that impact the authenticity of calls, and they may even create liability issues for call centers. Here’s an […]
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Avoiding a Single Point of Failure

  • On January 13, 2025
Avoiding a single point of failure (SPOF) is crucial in system design to ensure reliability and resilience. There are several risks in having a single an SPOF: The risk of having SPOF is also valid when you are using SAS components. To mitigate these risks, organizations should: By applying these strategies, organizations can enhance their […]
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Call Disconnects and Processing Power

  • On March 4, 2024
An application that is burning your CPU by demanding a high processing power, as most AI based applications do, can cause issues like disconnects and distortion in Voice over Internet Protocol (VoIP) for several reasons: Resource Competition: High-power applications can consume a significant amount of a device’s processing resources, such as CPU and memory. When […]
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Reference based Noise Reduction

  • On July 28, 2022
Background Ambient noise during phone calls is annoying especially when the phone calls are a significant part of your business. Let’s assume you run a call center or a shared workspace and there is temporary (or constant) source of noise that is picked up by the phones of the agents and therefore this noise is […]
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Protect Your Privacy in VoIP

  • On January 3, 2021
Background Today many tools and products exists in the market that process your audio. These tools have different purposes like distributing your audio, translating speech to text, biometrics analysis, emotion detection, echo cancellation and cancelling ambient noise. All these tools have some common behavior: they all need your audio as input and they provide results […]
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Installing PBXMate with Elastix

  • On September 7, 2017
[Important Note]: New versions of Elastix no longer support add-ons technology. To install PBXMate with new version of Elastix we offer our plug-and-play technology that works out-of-the-box with Elastix. For details, please visit PBXMate page.   Background As recently announced, the PBXMate is now an Addon to Elastix. As a result, installing PBXMate with Elastix […]
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Poor Audio Quality with Hosted VoIP and Cloud-Based PBX

  • On December 25, 2016
Background The hosted VoIP service is gaining popularity like other cloud-based infrastructure services. SMBs prefer hosted VoIP solution to cut down costs and operational overhead. In addition many providers offer attractive build-in features on top of the standard service.  As opposed to other IT services, VoIP is more delicate and if not handled correctly it […]
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Evaluating The Power Of Personal Noise Reduction On Live Calls

  • On December 14, 2016
Background In this post we will describe a simple method for evaluating the power of the innovative profile-based noise reduction technology. This method does not provide optimal professional results but it can be used for preliminary evaluation. Companies that are interested in a more professional evaluation should contact us. In this post we will describe […]
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How to control audio volume in conference rooms?

  • On November 20, 2016
Can you hear people that are sitting far away from the microphone? Have you ever joined a conference call where some of the participants were sitting in a conference room? Were you able to understand every word that these people were saying? Probably not. Usually you can clearly hear the people sitting close to the […]
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Automatic Speech Recognition (ASR) in IVR Systems

  • On November 20, 2016
Background The most important role of an IVR system is to efficiently handle incoming calls allowing the organization to improve its service while saving time & money when processing these calls. In order to improve ROI and increase customer satisfactions, organizations need to implement an efficient IVR that quickly gathers the necessary information from the […]
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