SoliCall Connect Vs. SoliCall Pro

On March 30, 2023

We are frequently asked by call centers and enterprises to help them understand the difference between SoliCall Connect and SoliCall Pro. In this post we will cover these two products and highlight the key differences. What is common? Both these products are software-based products that aim to improve audio quality in telephony. SoliCall Pro is […]

Monitoring, Visibility and Control

On March 12, 2023

In today’s digital world, monitoring and visibility are critical to controlling and managing systems and applications effectively. With the increasing complexity of IT infrastructure, it is essential to have a comprehensive monitoring and visibility strategy in place to detect and troubleshoot issues quickly. Monitoring provides real-time insights into the performance and health of various components […]

Noise Map for call centers

On March 6, 2023

Background Call centers suffers from significant ambient noise that is originated from multiple locations like: Other agents talking in the background. The supervisor/team-leaders shouting to instruct or enthuse the agents. A nearby gathering in the coffee corner. Such noise reduces the quality of the calls and directly impacts customer satisfaction. In addition the existence of […]

Heat Map

On February 12, 2023

A heat map is a visualization technique that is using different colors to distinguish between the areas based on their heat. The heat can be any phenomenon that we are currently analyzing like: temperature in physics, precipitation in meteorology, birthrate in social science and infection rate in health science. In this post, our heat will […]

Could-based noise cancelling software

On January 10, 2023

Audio filtering, like noise cancellation and echo cancellation, can be performed on the sending side (i.e. near-end), receiving side (i.e. far-end) or on the network. Each option has its own advantages and disadvantages. In this post, we will discuss the noise cancelling filtering and the cases when it is likely or recommended to perform it […]

Noise Cancellation vs. Echo Cancellation

On December 5, 2022

Echo Cancellation is the process of cancelling echo that bounce back from the loudspeakers to the microphone. The main purpose of echo cancellation is to prevent the speaker from hearing himself/herself echoing back in a delay. Noise Cancellation is the process of removing from the captures signal background noise. Although the goal of both these […]

Three methods of Voice Cancellation

On October 4, 2022

Real time software-based Voice Cancellation is the technology of removing, in real-time, ambient voices of other people talking in the background. This technology is mainly required in verticals like call centers and open office in which people are co-located and usually sitting relatively close to each other and disturbing each other. The Voice Cancellation is […]

Cleaning Noisy Recordings

On September 6, 2022

Noise is everywhere. In almost any location and hour noise exists. It can vary from modest noise to significantly disturbing one. Usually people try to ignore the noise but there are cases in which you wish noise could be completely removed. Let’s say you run an education center and you record your classes. Wouldn’t you […]

Reverberation and Echo Cancellation

On August 2, 2022

Reverberation, in audio processing, is an on-going echo after a sound is produced. To illustrate this phenomena let’s think of a simple scenario in which you call a friend that is using laptop without headsets. In this case your voice will be played by the speakers of the laptop and from the speakers your voice […]

Noise cancellation for at-home agents

On August 1, 2022

In today’s world, an increasing number of employees are working from their home-office. Few of the advantages of this work model are: reducing cost on infrastructure and shared work spaces, minimizing geographic limitations and saving commute time. There are many organizations that appreciate the advantages of such work model and encourage it. Following are few […]

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