ASR in a Noisy Environment

On September 19, 2023

Automatic Speech Recognition (ASR) is a powerful technology that uses advanced machine learning and artificial intelligence techniques. ASR improves the quality of service while reducing its cost. Modern ASR engines are being trained to recognize different languages and dialects. They can also be trained for an industry-specific vocabulary. Overall, modern ASR engines are very accurate […]

Cocktail party and crosstalk

On September 9, 2023

The cocktail party problem is one of the oldest problems in the arena of signal processing. The problem is describes as follows: in a cocktail party there are many people talking. All their voices are mixed in the air and the people listening will hear all the voices blended together. Nevertheless, in most cases, the […]

Pincer movement to cancel noise

On September 9, 2023

Noise can be very difficult to cancel especially in crowded environments like call centers and shared workspace. The noise in such locations has two main components: 1- Office sound and static ambient noise 2- Clear voices of other people talking around you While the first component does not sound like human voice, it can be […]

Underwater Voice

On August 30, 2023

Underwater voice is a voice that sounds as if the speaking person is under the water or is behind some mask. The voice in this case is not clear and lively but sounds a bit muted and muffled. In this post, we will discuss the nature of this phenomenon and scenarios that can trigger its […]

Centralized vs. Local Noise Reduction in Call Centers

On August 21, 2023

In this post we will discuss the difference between a centralized vs. a stand-alone solution to perform noise reduction in call centers. The need to cancel the noise in contact center is obvious as this noise has a direct impact on customer experience, accuracy of voice analytics, security and overall performance of the call center. […]

Noise Map for call centers

On August 7, 2023

Background Call centers suffers from significant ambient noise that is originated from multiple locations like: Other agents talking in the background. The supervisor/team-leaders shouting to instruct or enthuse the agents. A nearby gathering in the coffee corner. Such noise reduces the quality of the calls and directly impacts customer satisfaction. In addition the existence of […]

Noisy Agents

On July 10, 2023

In call centers, noisy agents can have a significant impact on the quality of service provided to customers. Therefore, it is essential to identify and monitor them to ensure that they are meeting the standards set by the company. Here are some reasons why identifying and monitoring noisy agents is important: Customer experience (CX): The […]

Noise Cancellation vs. Echo Cancellation

On July 10, 2023

Echo Cancellation is the process of cancelling echo that bounce back from the loudspeakers to the microphone. The main purpose of echo cancellation is to prevent the speaker from hearing himself/herself echoing back in a delay. Noise Cancellation is the process of removing from the captures signal background noise. Although the goal of both these […]

SoliCall Connect Vs. SoliCall Pro

On July 10, 2023

We are frequently asked by call centers and enterprises to help them understand the difference between SoliCall Connect and SoliCall Pro. In this post, we will cover these two products and highlight the key differences. What is common? Both these products are software-based products that aim to improve audio quality in telephony. SoliCall Pro is […]

Heat Map

On July 10, 2023

A heat map is a visualization technique that is using different colors to distinguish between the areas based on their heat. The heat can be any phenomenon that we are currently analyzing like: temperature in physics, precipitation in meteorology, birthrate in social science and infection rate in health science. In this post, our heat will […]

Page 1 of 912 3 ›»

Scroll