Noise Free Conference Calls

On May 1, 2020

The social distancing forced upon us by the Covid-19 causes a significant change in the way business people are communicating. Business meetings are now replaced by phone calls. In addition to the rise in the usage of phone calls there is also a change in their audio quality. People are not making these calls from […]

Noise Cancelling Headsets – the soft version

On March 19, 2020

What is required from a software to replace a noise cancelling headphone? In this post we will review the multiple functions of the noise cancelling headsets and discuss how they could be replaced by a software. Echo Cancellation Echo is one of the most disturbing source of noise. It appears when the audio that is […]

Bandwidth to cancel noise in call centers

On August 8, 2019

How much money are you loosing every day due to the noise in your call center? How many outbound sales calls fail since the customer is annoyed by the disturbing noise coming from your call center? How much effort needs to be invested to fix the inaccurate results of your speech-to-text engine that are caused […]

On April 12, 2019

Background Telephony is the main (and usually the only) communication channel between Call Centers and their customers. The efficiency and quality of the telephony interactions between a Call Center and its customers is a key factor to the Call Center’s business success. This efficiency and quality can be divided to two major categories: Information & […]

Noise during online courses

On November 22, 2018

The number of online courses has been increasing over the last years. Education institutes, including the most respectable universities, offer e-learning for an increasing share of their courses. Online training is also widely used by internal education centers in many organizations. Although e-learning is widely used world-wide, there are areas in which it is the […]

call center quality – noise cancellation

On August 29, 2018

[EDITED] For an explanatory video please check the post on reducing noise in call centers. Background Call centers are crowded locations in which agents are sitting next to each other making phone calls to customers. As a result, these phones calls contain a lot of ambient noise that is caused due to the physical conditions […]

Flash Conference with Acoustic Echo Cancellation

On August 12, 2018

Background Following our previous post on acoustic echo cancellation on flash calls, we got requests to improve audio quality also on conference calls that are based on flash technology. The case study that was described in the previous post dealt with audio quality for regular flash calls, and showed how to convert them to SIP […]

Cancel noise in cloud-based call centers

On August 1, 2018

Virtualization and cloud computing were the triggers for the emerging market of cloud-based call centers. We see more and more vendors offering cloud-based contact center software. If you are looking for a proof that this is no longer a small niche, just take a look at the efforts that Amazon is investing in its new […]

Transcription in noisy call centers

On July 18, 2018

Today, modern call centers are deploying sophisticated software components to help them improve customer experience, increase productivity and comply with new regulations. One of the enablers for these new capabilities is the requirement to have a reliable and accurate analysis and transcription of the agent’s voice. Such analysis and transcription is used for many purposes […]

Controlling Audio Quality in Conference Calls

On July 14, 2018

Background Conference calls are a common tool in the business environment today. They seamlessly close any geographic distance between the participants. While participating in a conference call you are usually not aware of the physical location and time zone of all other participants. This is true until you find it hard to understand the flow […]

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